Terms and Conditions

1. About Turnpike

This website is operated by TRNPK Sweden AB, a limited liability company incorporated in Sweden, trading as Turnpike and Turnpike Group.

In these Terms and Conditions, “Turnpike”, “we”, “us” and “our” refer to TRNPK Sweden AB. “Website” means this public website, and “you” refers to the person visiting or using it.

2. Scope of these Terms

These Terms set out the conditions on which we make the Website and its content available. They cover access to the Website, use of its information and materials, and enquiries or demonstration requests submitted through it.

The Website is primarily intended for businesses, organisations and people acting in a professional capacity. It provides information about Turnpike’s solutions and enables prospective customers, partners and other interested parties to contact us.

These Terms do not, by themselves, create a subscription, authorise a purchase or establish a contract for the supply of software, hardware or services. They also do not replace the agreements governing access to Turnpike’s commercial platforms or applications.

Nothing in these Terms limits any statutory rights that cannot lawfully be excluded or restricted.

3. Our solutions and customer agreements

Turnpike provides technology designed to support frontline staff communication, workflow coordination and customer service. Depending on the agreed configuration, our solutions may include cloud-based software, wearable and mobile applications, management dashboards, notifications, task and shift management, connected devices, integrations, implementation and support.

The specific products, functionality, deliverables and services supplied to a customer are governed by a separately accepted quotation, order form, subscription agreement, services agreement, statement of work or other applicable agreement with Turnpike, together referred to as a “Customer Agreement”.

The Customer Agreement determines the applicable commercial conditions, including fees, taxes, payment terms, subscription periods, renewal and cancellation arrangements, hardware conditions, support, service levels and warranties.

Unless expressly stated otherwise, descriptions and pricing examples on the Website are invitations to discuss your requirements, rather than binding offers. Any applicable charges and material conditions will be specified in the relevant offer or Customer Agreement.

Where these Terms conflict with a Customer Agreement, the Customer Agreement takes precedence for the products or services it covers. Data-processing agreements and applicable mandatory data-protection terms govern the processing activities within their scope.

4. Enquiries, demonstrations and pilot projects

Submitting an enquiry or requesting a demonstration does not commit you or your organisation to purchasing a product or service.

When you contact us, please provide accurate information and ensure that you are authorised to share any information submitted on behalf of your organisation.

Any pilot, proof of concept, evaluation or trial involving access to Turnpike’s solutions is subject to separately agreed conditions. These should specify the scope, duration, any applicable charges, equipment arrangements, permitted use and what happens when the evaluation ends.

Before a pilot involves identifiable employee, customer or other personal data, the necessary data-protection arrangements must be established. Demonstrations should use synthetic or properly anonymised information wherever practical.

A demonstration or pilot does not automatically become a paid subscription unless that arrangement has been expressly agreed.

5. Acceptable use of the Website

You may use the Website for lawful purposes, including learning about Turnpike, evaluating our solutions and communicating with us.

You must not misuse the Website by introducing malicious software, attempting unauthorised access, interfering with its operation, impersonating another person or organisation, submitting fraudulent information, or infringing another person’s intellectual property, privacy or other rights.

You must not use automated tools in a way that disrupts the Website, circumvents access restrictions or unlawfully collects personal data.

We may take reasonable and proportionate measures to prevent misuse and protect the Website, our systems and other users.

6. Intellectual property

Unless otherwise stated, the Website’s content, design, software, text, graphics, photographs, videos, logos and other materials belong to Turnpike or are used with permission from their respective owners.

You may view the Website and download or print reasonable extracts for your own information or internal business evaluation, provided that you retain relevant copyright and ownership notices and do not misrepresent the content.

Except where permitted by law or expressly authorised by the relevant rights holder, you may not reproduce, modify, distribute, sell or commercially exploit Website materials.

Use of the Website does not grant a licence to Turnpike’s commercial software, proprietary technology or trademarks.

Third-party names and trademarks remain the property of their respective owners. Their appearance on the Website does not grant permission to use them.

7. Information you submit

You remain responsible for ensuring that you have the right to submit information or materials to us.

Please share only information reasonably necessary for your enquiry. Do not submit passwords, payment-card details, personal identity numbers, health information, employee records or other sensitive information through a general contact form.

Where confidential business information or personal data needs to be exchanged, contact us to arrange an appropriate communication channel and, where necessary, suitable contractual protections.

Submitting information through the Website does not transfer ownership of that information to Turnpike. We may use it to handle your request and for other purposes supported by an applicable agreement and lawful basis, as explained in our Privacy Policy.

Nothing in this section overrides an existing confidentiality obligation or our obligations under data-protection law.

8. Website information, results and availability

We aim to keep the Website accurate and useful. However, information may become outdated, and some content may describe features, integrations or configurations that are not available in every package or market.

Case studies, testimonials, performance figures and examples illustrate particular experiences or circumstances. They do not guarantee that every customer will achieve the same results. Outcomes depend on factors such as the selected configuration, implementation, connectivity, working practices and use of the solution.

Please confirm the functionality and requirements relevant to your organisation with us before making a purchasing or deployment decision.

We do not guarantee that the public Website will always be available, uninterrupted or free from technical errors. We may update, maintain or temporarily suspend it where reasonably necessary.

This section does not reduce any express commitment or warranty in a Customer Agreement or any rights arising under mandatory law.

9. Third-party websites and services

The Website may contain links to third-party websites or provide access to external services, such as meeting-booking tools, embedded media or partner resources.

Where you use an independently operated third-party service, its own terms and privacy information may apply. Please review that information before providing personal data or entering into an agreement with the provider.

We do not control independently operated third-party websites and are not responsible for their content or operation merely because we link to them.

However, this does not exclude any responsibility Turnpike has for its own selection or use of service providers, its own processing of personal data, or any other responsibility imposed by applicable law.

10. Privacy and personal data

We process personal data in accordance with the General Data Protection Regulation, Regulation (EU) 2016/679 (“GDPR”), and applicable Swedish data-protection legislation.

Where Turnpike determines the purposes and means of processing, we act as a data controller. This includes relevant processing associated with handling Website enquiries, arranging demonstrations and managing our own business relationships.

Our Privacy Policy explains the personal data we process, the purposes and legal bases for processing, relevant recipients, retention periods or criteria, international transfers and your rights.

Where processing involves transferring personal data outside the European Economic Area, an applicable lawful transfer mechanism must be in place. Depending on the circumstances, this may include an adequacy decision or appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, together with supplementary measures where required. Further information is provided in the relevant privacy information or data-processing agreement.

Using the Website or accepting these Terms does not constitute consent to all processing of personal data. Where consent is required, it will be requested separately for the relevant purpose.

Submitting an enquiry is not, by itself, a subscription to unrelated marketing communications. Where required by law, we obtain separate consent for electronic marketing. You may object to direct marketing or unsubscribe using the instructions in the communication or by contacting us.

11. Customer data and workplace deployments

When a customer determines the purposes and means of processing personal data through Turnpike’s solutions, and Turnpike processes that data on the customer’s behalf, Turnpike acts as a data processor for those activities.

Such processing must be governed by a binding data-processing agreement meeting the requirements of Article 28 GDPR before it begins. These Website Terms are not a substitute for that agreement.

Workplace deployments must be assessed in relation to their actual purpose and configuration. Relevant considerations include employee and customer information, lawful grounds for processing, access permissions, retention, proportionality, human oversight and any required data-protection impact assessment.

The availability of a technical feature does not, by itself, authorise employee monitoring, camera surveillance, profiling or automated decision-making.

The customer is responsible for the obligations that apply to its decisions and activities as a controller. Turnpike remains responsible for the obligations that apply to its own role and processing activities.

Nothing in these Terms grants Turnpike an independent right to use customer personal data to train general-purpose artificial intelligence models or for other unrelated purposes.

12. Cookies and similar technologies

The Website may use cookies and similar technologies.

Technologies that are strictly necessary to provide a service you request may be used without consent where the law permits. Optional analytics, advertising and other non-essential technologies requiring consent must not be activated before you make the relevant choice.

You may accept or reject optional cookies and subsequently change or withdraw your consent through the Website’s Cookie settings. Rejecting optional cookies must be as straightforward as accepting them.

Our Cookie Policy provides information about the technologies used, their purposes, providers and duration.

Continuing to browse the Website does not constitute consent to optional cookies.

13. Your data-protection rights

Subject to the conditions and exceptions in applicable law, you may have the right to access your personal data, request correction or erasure, restrict processing, object to processing and receive certain data in a portable format.

You also have rights concerning certain decisions based solely on automated processing that produce legal or similarly significant effects.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. You may object to the processing of your personal data for direct marketing at any time.

To exercise your rights in relation to processing for which Turnpike is the controller, contact info@turnpikegroup.com.

We respond without undue delay and within one month, unless GDPR permits an extension. Where an extension is necessary, we will inform you within the initial month and explain the reason. We may request proportionate additional information where necessary to verify your identity.

Where your request concerns processing carried out on behalf of a customer, we will assist in directing the request to the relevant controller and support that controller as required.

You may lodge a complaint with Integritetsskyddsmyndigheten (IMY), the Swedish Authority for Privacy Protection, or another competent supervisory authority. You do not need to contact us before exercising that right.

14. Limitation of liability

To the extent permitted by applicable law, and in relation to business users only, Turnpike is not liable for indirect or consequential business losses arising solely from use of, or inability to use, the public Website.

Liability relating to software, hardware, subscriptions, implementation or other contracted services is governed by the relevant Customer Agreement, subject to applicable law.

Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct or gross negligence, liability for death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or restricted.

These Terms do not limit an individual’s statutory data-protection rights, including any applicable right to compensation, or any mandatory consumer rights.

15. Changes to the Website and these Terms

We may update the Website and these Terms to reflect changes in our business, technology, legal requirements or Website functionality.

The current version will be published on this page with an updated date. Changes apply prospectively. Where a material change requires additional notice or acceptance, we will provide that notice or obtain acceptance as required.

Posting revised Website Terms does not, by itself, amend an existing Customer Agreement or data-processing agreement.

An update to these Terms also does not create consent for a new processing purpose or extend any consent you have previously given.

16. Governing law and disputes

These Terms are governed by Swedish law, subject to any mandatory legal provisions that apply.

For disputes between Turnpike and a business user arising from these Terms, and where this choice of court has been validly agreed, the courts of Sweden shall have jurisdiction, with Stockholm District Court (Stockholms tingsrätt) as the court of first instance.

Nothing in this section restricts any mandatory right to bring proceedings before another competent court, including rights available to consumers or individuals under applicable data-protection law.

Your right to complain to a competent supervisory authority remains unaffected.

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

17. Contact

For questions about these Terms, the Website or Turnpike’s solutions, please contact:

Email:info@turnpikegroup.com
Organisation number: 559069-4369
VAT registration number: SE559069436901