Who we are?

Turnpike empowers the frontline staff in retail stores and hotels by providing them prioritized communication directly on the wrists via smartwatches. The right person in the right place at the right time. Want to know how it works? Look here! You want to know the fun part? They all love it; the customer, the staff and their management. Everybody wins!

We are now in an important phase, scale up, launching new stores and hotels in a constantly higher pace. We’re therefore looking to expand our core team to join us on the journey of revolutionizing the retail and hospitality industries by digitalizing the last piece of the puzzle – the frontline staff!

Get in touch Join us

We ensure you won’t miss ‘the moment’

Your employees may only have a single chance to provide service. Often times when that moment is gone, so is the customer. Put a turnpike watch on every employee’s wrist and you can guarantee real-time, in-the-moment attention for every shopper or patron.

We stop customer churn

Long lines are the number one driver of customer churn. And high customer churn results in low customer loyalty. Stop the queue madness before it begins with intelligent alerts that allow your employees to pre-emptively address queue issue before they get out of hand.

We help you engage, engage, engage

It’s simple. Customer engagement performed in the right place, and the right time drives revenue, basket size, loyalty and customer satisfaction. Turnpike empowers you employees to worry less about logistics so they can focus on engagement with your consumers.

We make sure they never see you sweat

Frontline work can be stressful. But you never want your customers to take part in that stress. With Turnpike’s silent communication, your consumers will never be exposed to the frantic complexities of store operations. But they will be amazed at your team’s superhuman ability to instantly address their every need.

We are growing and looking for talent to take on the world

Check out our open positions

Job Description‍

As a Customer Success Manager, you will guide, motivate and advise a wide variety of customers, ensure they understand and launch Turnpike Solution successfully, and are continually driving business value. You'll work closely with our customers to discover their business needs and challenges, and help solving them. This also includes coaching them on the best ways to use Turnpike Solution to solve their main pain points. Working closely with Turnpike’s Sales and Product team, you'll provide input into strategic customer plans to help identify areas where existing customers could improve their use of Turnpike.

As Customer Success Manager you will be responsible for:

Ensuring as motivated and happy Turnpike customers as possible
Customer onboarding, training and support
Analyzing customer data and helping them discover aspects of the product that are most beneficial to them
Structured account management and renewals
Good relationships and systematic health checks to avoid churn
Making customers utilize existing resources such as knowledge base articles, tutorials, how-to videos and webinars
Keeping customers updated on changes to the product they’re using, new launched features, and new products they might find useful
Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials and referrals
Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices
Upselling and cross-selling through review of customers’ progress‍

About you:

Multiple years of experience in customer-facing customer success, account management, or strategic consulting organization (experience from Retail or B2B SaaS is a plus)
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Strong interpersonal skills with experience building strong internal and external relationships
Highly organized and have a strong ability to multitask
Consistent track record of highly professional customer service in a fast-paced, dynamic environment
Presents diplomacy, tact, and poise under pressure when working through customer issues
Excellent communicator both written and verbally in Swedish and English
Somewhat technically skilled and are a quick learner within software programs and systems
You’re positive to travelling on a regular basis

How to apply‍

We encourage diversity and you are welcome at Turnpike no matter who you are or where you’re from. You’ll find us at our office in the heart of Stockholm so it’s easy to commute. Don’t wait too long to apply as we kindly ask you to notice that this is an ongoing recruitment.

For more information or if you have any questions, please contact career@turnpikegroup.com

Apply

We are looking forward to hear from you!

Job Description‍

We are looking for a UX designer able to understand our business- customer requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes. The UX designer will also be expected to design the overall functionality of the product, and to ensure a great user experience, iterate upon it in accordance with user-testing.

As a UX Designer you will be responsible for:

Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, Figma, Zepelin and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
Ability to work with customers to understand detailed requirements and design complete user experiences that meet customer needs and vision.
Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns.
Ability to iterate designs and solutions efficiently and intelligently.
Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
A clear understanding of the importance of user-centered design and design thinking.
Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
Be passionate about resolving user pain points through great design.
Be open to receiving feedback and constructive criticism.
Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.
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About you:

Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, Figma, Zepelin and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
Ability to work with customers to understand detailed requirements and design complete user experiences that meet customer needs and vision.
Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns.
Ability to iterate designs and solutions efficiently and intelligently.
Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
A clear understanding of the importance of user-centered design and design thinking.
Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
Be passionate about resolving user pain points through great design.

It’s a plus if you have:

Bachelor’s degree or equivalent
Experience in working with a SaaS-solution or retail
Smartwatch UX experience

How to apply‍

We encourage diversity and you are welcome at Turnpike no matter who you are or where you’re from. You’ll find us at our office in the heart of Stockholm, located at Biblioteksgatan so it’s easy to commute. Don’t wait too long to apply as we kindly ask you to notice that this is an ongoing recruitment. We’re looking forward to read your application, good luck!

For more information or if you have any questions, please contact career@turnpikegroup.com

Apply

We are looking forward to hear from you!

Data privacy is of high importance for Turnpike and we want to be open and transparent with our processing of your personal data. We, therefore, have a policy setting out how your personal data will be processed and protected. Who is the controller of your personal data?

The Swedish company, TRNPK Sweden AB (“Turnpike”), is the controller and responsible for your personal data under applicable data protection law.

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Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws. For transfers outside the EEA, Turnpike will use Standard Contractual Clauses.
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Who has access to your personal data?
Your personal data may be shared within Turnpike Group. We never pass on, sell or swap your data for marketing purposes to third parties outside Turnpike Group.

Turnpike Group company will only act as the personal data processor and processes the personal data on behalf of the Swedish company.

Personal data that is forwarded to third parties, is only used to provide you with our services. You will find what categories of third parties there are under each specific process below.

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What is the legal ground for processing?
For every specific processing of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data, and possible consequences if you choose not to.
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What are your rights?

Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact Turnpike which will provide you with your personal data via e-mail.

Right to portability:
Whenever Turnpike processes your personal data by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or another party. This only includes the personal data you have submitted to us. Right to rectification: You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.
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Right to erasure:
You have the right to erase any personal data processed by Turnpike at any time except for the following situations for exercising the right of freedom of expression and information to comply with a legal obligation for the establishment, exercise, or defense of legal claims,
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Your right to object to processing based on legitimate interest:
You have the right to object to the processing of your personal data that is based on Turnpike's legitimate interest. Turnpike will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.
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Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes. You can opt out of direct marketing by following the instruction in each marketing mail.
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Right to restriction:
You have the right to request that Turnpike restricts the process of your personal data under the following circumstances: if you object to processing based on Turnpike's legitimate interest, Turnpike shall restrict all processing of such data pending the verification of the legitimate interest. if you have claimed that your personal data is incorrect, Turnpike must restrict all processing of such data pending the verification of the accuracy of the personal data. if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data. if Turnpike no longer needs the personal data but it is required for you to make or defend legal claims.
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How can you exercise your rights?
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You can contact us at info@turnpikegroup.com.
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Right to complain with a supervisory authority:
If you consider Turnpike to process your personal data in an incorrect way you can contact us. You also have the right to turn in a complaint to a supervisory authority.
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Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example, the purpose of why we use your personal data, the identity of the Controller, or your rights.

Business Relations
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Why do we use your personal data?
We will use your personal data to evaluate potential business partners and manage existing business relations including communication, procurement, contract signing, and financial transactions. We will process your personal data to achieve the purpose of the contract.

We will also use personal data to provide business partners with access to Turnpike´s systems.

We will use personal data to manage legal requirements for financial trading information.

We will process your personal data in case of legal issues and disputes.

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What types of personal data do we process?
We will process the following categories of personal data: contact details such as name, e-mail address and telephone number, date of birth social security ID usernames, bank account, nationality, work-related information, such as company, department, and work role, photo, and images.
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Who has access to your personal data?
Your personal data that is forwarded to third parties is only used for the purposes mentioned above. We share your personal data with external advisors, IT service providers, and other external service providers.
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What is the legal ground to process your personal data?
The processing of your personal data for the following purposes are based on Turnpike’s legitimate interest: to manage business relations to provide business partners access to our systems to manage legal requirements for financial trading to manage legal issues and disputes. The processing of your personal data to achieve the purpose of the contract are necessary for the fulfillment of a contract. The processing of your personal data for financial trading information is based on legal obligations.
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How long do we save your data?
We will keep your data for follow-up and to evaluate procurement and business partners, for the length of the agreement and time to preclude legal issues. For legal disputes, we will keep the data during the ongoing dispute and for a period of time after the dispute when the information is still relevant.

We will keep the data for financial trading information for 5 years in accordance with legal requirements.

Media and Communication
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Why do we use your personal data?
When we create media content such as articles, interviews, videos, and pods for all our channels we will process your personal data if you appear in such content. We also use personal data to prepare, facilitate, follow up on interviews and media coverage. When we archive media material such as press clips, images and photos, campaigns, press releases, videos, and recordings to preserve the company's history your personal data will be processed if you appear in the material.

To manage different types of events, including meetings and press conferences, we will process personal data of the invited persons. Certain events may be recorded and transcribed.

We will use your personal data to send out financial reporting and other company information to recipients based on legitimate interest.

We will use your personal data to manage the use of press samples.

If you contact us for information requests we will process your personal data.

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What types of personal data do we process?
We will process the following categories of personal data: contact details such as name, e-mail address and telephone number, date of birth, user name, nationality, work-related information, such as company, country of employment and work role, photo and images, video and audio recording.
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What is the legal ground to process your personal data?
The processing of your personal data for the following purposes are based on Turnpike Group’s legitimate interest: managing content, including producing, administrating, archiving, and distributing media content, managing press conferences and meetings to analyze media coverage, including social media, managing press samples to manage requests to manage events. The processing of your personal data for a teleconference is based on your consent. If you have signed up to receive company information the processing of your personal data is based on your consent.
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How long do we keep your data?
We save your data if needed to fulfill the purpose for which it was collected to pursue our legitimate interests or until there are no longer any legal requirements or rights for us to keep the data.For the processing of personal data for purposes based on the consent, we will keep the data until you withdraw your consent.

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Your right to object to processing based on legitimate interest
You have the right to object to the processing of your personal data that is based on Turnpike's legitimate interest. Turnpike will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.
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Your right to withdraw your consent
You have the right to withdraw your consent from the processing of your personal data at any time. When you do so we might not be able to provide you with the service based on the consent.

IT & Security
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Why do we use your personal data?
We will process personal data to manage, register and resolve IT and information security incidents. We will also use personal data to handle incidents and accidents. We will also process your data to investigate a breach or non-compliance with regulations or Turnpike's policies and requirements.

We will use your personal data for camera monitoring in our facilities such as stores, offices, and warehouses for security reasons and follow-up on incidents and accidents.

In order to be compliant with payment card industry regulations, your personal data will be processed through visitor logs and audit reports for audit reasons.

We will also process your personal data related to follow-ups on incidents and accidents.

In the event of an investigation of non-compliance with our policies and whistleblowing related matters we process personal data.

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What type of data do we process?
We will process the following categories: contact information such as name, home address, e-mail address and telephone number, date of birth, work information such as company name and work role, employment information such as user ID number, IP number, video surveillance, footage, photo, other necessary information for investigations.
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Who has access to your personal data?
Data that is forwarded to third parties is only used to perform the services mentioned above. We will share your personal data with security companies, auditors, and legal advisors to handle security issues and administration. We will also share your personal data with video surveillance companies for video footage.
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What is the legal ground to process your personal data?
The processing of your personal data is based on Turnpike our legitimate interest for us to manage incidents and security breaches.
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How long do we save your data?
We will keep your data for the time we need to prevent and/or report potential fraud and other offenses. Video footage will be saved in compliance with local legislation but for a maximum of 30 days.

Specific information for turnpikegroup.com
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Cookies
A cookie is a small text file that is saved to, and during subsequent visits on turnpikegroup.com retrieved from your computer. Turnpike uses cookies to enhance and simplify your visit on turnpikegroup.com. We do not use cookies to store personal information or to disclose information to third parties. There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer for some time. Session cookies are stored temporarily in your computer's memory and disappear when you close your browser. We also use cookies to keep track of whether you have accepted the terms of download and which currency you might have selected. We use analytic tools for demographics and interest reporting, to better understand our visitors. The report might show age, gender, and interests. No personally identifiable information will be kept or shown, and we cannot connect the information to specific users.
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Third-Party Cookies
We use third-party cookies to collect statistics in aggregate form in analysis tools. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. Using your browser can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer. Please note that if you choose to disable cookies, you will not be able to take advantage of all features on the site.
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Links
Turnpikegroup.com may contain links to other websites beyond our control. We cannot be held liable for breaches of integrity or content on these websites - we simply provide the links to make it easier for people visiting our site to find more information within specific areas.
Copyright
The content on this site is copyrighted and belongs to TRNPK Sweden AB.

E-mail: info@turnpikegroup.com

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A SIXTH SENSE FOR STAFF.

Who we are?

We ensure you won’t miss ‘the moment’

We stop customer churn

We help you engage, engage, engage

We make sure they never see you sweat

We are growing and looking for talent to take on the world

A SIXTH SENSE FOR STAFF.

A SIXTH SENSE FOR STAFF.

Who we are?

We ensure you won’t miss ‘the moment’

We stop customer churn

We help you engage, engage, engage

We make sure they never see you sweat

We are growing and looking for talent to take on the world

Privacy Policy

A SIXTH SENSE FOR STAFF.