Frequently asked questions

Who is Turnpike?

Turnpike is on a mission to empower frontline workers to achieve more. Our wearable-based communication platform ensures that employees are always up to date with instant access to their shifts, tasks, notifications and actions in real-time. This means every retail team member is in the right place at the right time, and focused on the highest priority activity.
Read more

What does Turnpike sell?

Turnpike’s baseline offering includes our cloud-based software platform and Turnpike-powered smartwatches from Samsung and Apple. In addition, we offer more expanded workflow solutions that include pre-integrated input devices like Bluetooth buttons, digital displays and smart cameras. These devices can communicate employee or customer input directly to our software platform and smartwatches, creating a fully connected digital ecosystem. Our solution is scalable to meet the demands of even the largest retail stores looking to manage all aspects communications with their staff through a single wearable device.
Read more

What are the benefits of using Turnpike?

Turnpike’s solution eliminates the need for outdated communication devices like walkie-talkies, landline phones, loudspeakers, and headsets. It also drastically reduces the need for employees to use mobile phones on the floor as the majority of real-time notifications, requests, and alerts can be communicated to and from Turnpike smartwatches.

With access to shift and task information directly on their wrist, employees can quickly get updated information they need with no effort, ensuring that they are maximizing the time they spend on mission critical activities and customer engagement.

For store managers, the ability to send notifications, actions and tasks directly to the most appropriate staff member in real-time enables higher levels of customer service that build loyalty and drive return customer visits.
Read more

Who is using your solution today?

Major fashion, home design and grocery chains are using the Turnpike solution today to improve customer engagement, react more quickly to customer service, increase store revenues, and reduce operational costs. While we can’t yet announce all of these engagements publicly, here is one of our recent success stories with H&M HOME.
Read more

What is real-time engagement?

Real-time customer engagement in physical retail stores is more important than ever. Making sure that every staff member is in the right place at the right time is crucial for optimizing consumer interaction and providing the best customer service possible. Our solution is built around the concept that every retail team should have the information they need to react to any situation in the moment, ensuring that consumers have a completely streamlined shopping experience.
Read more

Is there a trial period?

Turnpike offers pilots for stores looking to develop proof points before rolling out the Turnpike solution in high volume. These pilots typically run for two to six weeks depending on the size of the store and the number of use case objectives a customer may be looking to measure and improve upon
Read more

Is there a minimum user plan?

We recommend a minimum of five users to make the most of our solution’s ability to improve staff and management communication and productivity. Our solution can scale to hundreds of users per store so contact us to discuss a package that will fit your store needs!
Read more

In what countries are you active?

As of Fall, 2021 we are highly active in Sweden and the Nordics, with early expansion into European, UK, and US markets.
Read more

What do your plans and pricing look like?

Our standard package includes

⦁ monthly software license fee
⦁ one-time or monthly charge for Turnpike-enabled smartwatches
⦁ one-time onboarding and training fee

Pricing will vary based on number of licenses and number of desired wearables. Typical monthly software licenses start as low as US $13 per user per month. Contact us at info@turnpikegroup.com for more information on a package that works best for your store!
Read more

How do I get started?

Send us your email address here and our customer success team will work with you to assess your needs and discuss the best plan to get you up and running as quickly as possible!
Read more

Can't find the answer you were looking for?

Drop us a note at info@turnpikegroup.com and we’ll get back to you as quickly as possible!
Read more
What are the benefits of using Turnpike?