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Stafficiency
made easy.

We digitalize the workflow and increase the value of retail’s biggest asset - the staff.
Serve customers faster, reduce lines & churn
Build satisfaction and loyalty
Gain data intelligence for store optimization
Book a demoHow it works

+7%

increased staff efficiency

€29K

Increased sales per staff / year

+12%

Increased employee satisfaction

Turning Pain Points into Solution Points

Turnpike's wearable platform empowers employees to improve productivity, increase revenue, and cut costs, all in real-time.
6
Fitting rooms
Expertise areas
13
8
Personal shopping
3
Self-checkout
2
Staffed-checkout
14
IoT alerts
9
Personal help
12
Recycling aid
7
Self-scanning
11
Customer help
1
Schedule
15
Emergency Alerts
16
No-one in sight
4
Stock/Back of Store
10
Service center
5
Pre-order
1
Schedule
2
Staffed-checkout
3
Self-checkout
4
Stock/Back of store
5
Pre-order
6
Fitting rooms
7
Self-scanning
8
Personal shopping
9
Personal help
10
Service center
11
Customer help
12
Recycling aid
13
Expertise areas
14
IoT alerts
15
Emergency alerts
16
No-one in sight

1. Schedule

Problem
Retail staff don’t know their schedule and shifts during their work day by heart. A lot of time is spent being in the know with constant changes during the day-time that could be more productively spent, for example assisting customers.
Solution
Manger portal
Staff Watch
Result
  • Save up till 45 minutes per day for manager scheduling
  • Save up to 30 minutes per day per frontline employee.
  • 30.000 $ /year per employee in extra sales
  • Dramatic decreases in stress-levels for staff always being in the know

2. Staffed-Checkout

Problem
When the line grows people get frustrated and angry, sometimes even leave the items they had decided to buy and exit the store with a bad feeling. Lines also create stress for the clerks. The speaker system is often used to call for “someone” which is annoying, ineffective, and confusing for the staff. It doesn’t offer any response to waiting customers.
Solution
Customer Button / screen
Staff
Watch
Result
Fast, discreet, and highly effective. Less stress for the staff. Response time can easily be cut in half.

3. Self-Checkout

Problem
On average approximately 5% of self-checkout customers need help. When things go wrong, or questions need answers customers get embarrassed and frustrated not having quick personal help.
Solution
Customer Button / screen
Staff
Watch
Result
Immediate help when needed to solve issues and make the experience smoother helps build store loyalty. A positive side effect is the efficient use of the staff to be called in only when needed.

4. Stock/Back of Store

Problem
Hard to get hold of the right person to assist when customers or colleagues need items from the stock/back of the store or when a delivery needs to be handled.
Solution
Staff Watch
Staff Watch
Result
A highly effective way to get hold of the right person to increase service levels/sales and product logistics in the store. No need to use a speaker system or spend time searching.

5. Pre-Order

Problem
Highly inefficient for a store to constantly staff areas requiring random occupancy.
Customers shopping online are used to quick and smooth experiences.
Frustration is quickly built up when there is no one to turn to for pre-order pickup, post or curbside deliveries.
Solution
Customer Button / screen
Staff
Watch
Result
The right person will be notified to take immediate action and help, significantly cutting down waiting time keeping the customer happy.

6. Fitting rooms

Problem
When there’s no one to help a customer in need of advice, different sizes or colors, they get frustrated and the store loses significant conversion and upsell opportunities.
Solution
Customer Button / screen
Staff
Watch
Result
  • Shoppers who receive help in fitting rooms are 300% more likely to purchase.
  • Improved experience leads to a dramatic increase in customer satisfaction and sales.

7. Self-Scanning

Problem
Initiatives to improve customers’ shopping experience are often presented at the entrance where customers are encouraged to use new technology like self-scanners. Some people immediately understand everything, others feel left in the dark and shy away from using the solutions that create stickiness and build loyalty.
Solution
Customer Button / screen
Staff
Watch
Result
Highly effective way to give great, quick service without having to constantly staff the area.
The right person will be notified to support, resulting in decreased negative friction and insteadincreased customer satisfaction and store loyalty.

8. Personal shopping

Problem
The first impression of a personal shopping experience happens at the entrance of the store. Waiting or not knowing who to turn to makes it impersonal and creates frustration and insecurity, affecting the experience and the number of purchased items.
Solution
Customer Button / screen
Staff
Watch
Result
The right staff will be notified immediately, improving the personal experience, and resulting in a dramatic increase in sales.

9. Personal help

Problem
Frustration is quickly created when a customer needs help and there’s no one to be found. When there are screens or buttons to call for help, the time to get the right person over is often too long.
Solution
Customer Button / screen
Staff
Watch
Result
The right staff will be notified immediately, improving the personal experience, and increasing sales dramatically.

10. Service Center

Problem
Service desks should have staff on their toes WHEN help is needed. Frustration is quickly created around service centers since some cases are quickly solved and others are very time-consuming.
Solution
Staff Watch
Staff Watch
Result
The right person will be notified by a colleague to offer support, resulting in decreased negative friction and instead increased customer satisfaction and store loyalty.

11. Customer Help

Problem
Frustration is quickly built up when there is no one to turn to for help or inspiration
Solution
Customer Button / screen
Staff
Watch
Result
The right staff will be notified immediately, improving the personal experience, and resulting in a dramatic increase in sales.

12. Recycling Aid

Problem
As the recycling trend is going up and is often a reason for visiting a specific store, service levels at the recycling area are becoming increasingly important. Recycling areas should have staff on their toes WHEN help is needed. Frustration is quickly created around recycling when machines are full, and errors occur.
Solution
Customer Button / screen
Staff
Watch
Result
The right person will be notified by a colleague to offer support, resulting in decreased negative friction and instead increased customer satisfaction and store loyalty.

13. Expertise Areas

Problem
Some areas require qualified personal help and guidance to lead to a purchase - be it expensive furniture like beds or tailor-made kitchens. Not getting qualified help when needed creates frustration and dramatic loss of purchase potential for the store.
Solution
Customer Button / screen
Staff
Watch
Result
Improved experience leads to a dramatic increase in customer satisfaction and sales. Shoppers who receive help in designated areas of premium products are three times more likely to purchase.

14. IoT Alerts

Problem
The cost for a store when fridges, recycling machines etc suddenly goes out of order can be enormous.
Solution
IoT sensor
Staff Watch
Result
Important immediate alerts to the right person solves problems before they become big.

15. Emergency Alerts

Problem
It’s hard to discreetly get everyone’s attention when an emergency occurs. It can be suspected shoplifters, fire alarms, disturbing/drunk people entering, or parents who lose track of their kids.
Solution
Manger portal
Staff Watch
Result
All relevant staff (and only staff) are immediately informed and literally “all hands on deck” to solve the problem. It can be minor issues or a matter of life and death. Increased security for the staff means a less stressful work situation.

16. No-one in sight

Problem
There’s no one to help the customer and they are getting frustrated. The store is losing significant sales.
Solution
IoT sensor
Staff Watch
Result
The right person will be notified to take immediate action. Increased satisfaction and increased sales, as well as building store loyalty, are immediate positive effects.

The core value creation

Real-Time Actions
Increase Conversion &
Customer Satisfaction
Nudging
Customer Centricity
& Staff Satisfaction
Business Intelligence
Resource Planning
& Store Optimization
Turnpike’s smartwatch communication platform makes managing your staff simple. Shift schedules, messages, alerts, service requests and co-worker notifications are all available on every employee’s wrist and updated in real time.
Book a demo
Your staff

Increase staff efficiency & motivation

Provide your staff with the tools they need to operate more efficiently, giving them more time to focus on engagement.
Prevent customer churn
Increase upsell opportunities
Maximize staff productivity
Empower employee autonomy
Your customers

Seamless customer service

Give customers exactly what they need, when they need it. And when they least expect it, delight them.
Instantly serve customer requests
Preemptively address growing lines
Enable discreet team communication
Never disrupt the consumer experience

Check out Turnpike in Action.

ICA
Grocery
HM Home
Fashion and home design
Coop
Grocery

Increase sales and customer satisfaction

Cloud-based and built to scale, Turnpike’s platform helps industry-leading companies in a number of vertical markets manage their in-store operations more effectively.

Grocery

Loyalty drives the grocery industry. With Turnpike, grocery staff can instantly react to customer needs, even when they can’t see them. Happier customers return more often.
Learn more
Watch video

Fashion and home design

When customer engagement is paramount to increasing basket size, Turnpike empowers staff to focus on prioritizing customers.
Learn more
Watch video

Hospitality

Tired, hungry travelers don’t want to wait. Turnpike customers make sure the needs of their patrons are cared for in real-time.
Learn more

Latest news

Turnpike Talks - With TOMRA CEO

Watch the dialogue between Johan Vannerell/CEO TOMRA Sweden and Turnpike founder Carl Norberg - on the new partnership and the importance of a smoother recycling experience for both staff and customers.
Learn more

Turnpike Talks - Carl Norberg

Watch Co-Founder Carl Norberg explain Turnpikes vision and how Turnpike’s solution generates unique retail data points and harnesses AI to empower physical stores to be as smart as e-commerce.
Learn more

Art of Modern Retail

Listen to the conversation between Jonas Borglin/ Turnpike and Linda Pimmeshofer/ Microsoft and Mattias Lindström/ Zebra. The trends, challenges and opportunities in a rapidly changing retail world.
Learn more

Talk with us

Tell us more about your organization’s high-priority objectives and we’ll share how Turnpike’s solutions can help you meet and exceed them.
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Privacy Policy

Data privacy is of high importance for Turnpike and we want to be open and transparent with our processing of your personal data. We, therefore, have a policy setting out how your personal data will be processed and protected.​ Who is the controller of your personal data?

The Swedish company, TRNPK Sweden AB (“Turnpike”), is the controller and responsible for your personal data under applicable data protection law.

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Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws. For transfers outside the EEA, Turnpike will use Standard Contractual Clauses.
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Who has access to your personal data?
Your personal data may be shared within Turnpike Group. We never pass on, sell or swap your data for marketing purposes to third parties outside Turnpike Group.

Turnpike Group company will only act as the personal data processor and processes the personal data on behalf of the Swedish company.

Personal data that is forwarded to third parties, is only used to provide you with our services. You will find what categories of third parties there are under each specific process below.

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What is the legal ground for processing?
For every specific processing of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data, and possible consequences if you choose not to.
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What are your rights?

Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact Turnpike which will provide you with your personal data via e-mail.

Right to portability:
Whenever Turnpike processes your personal data by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or another party. This only includes the personal data you have submitted to us. Right to rectification: You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.
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Right to erasure:
You have the right to erase any personal data processed by Turnpike at any time except for the following situations for exercising the right of freedom of expression and information to comply with a legal obligation for the establishment, exercise, or defense of legal claims,
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Your right to object to processing based on legitimate interest:
You have the right to object to the processing of your personal data that is based on Turnpike's legitimate interest. Turnpike will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.
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Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes. You can opt out of direct marketing by following the instruction in each marketing mail.
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Right to restriction:
You have the right to request that Turnpike restricts the process of your personal data under the following circumstances: if you object to processing based on Turnpike's legitimate interest, Turnpike shall restrict all processing of such data pending the verification of the legitimate interest. if you have claimed that your personal data is incorrect, Turnpike must restrict all processing of such data pending the verification of the accuracy of the personal data. if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data. if Turnpike no longer needs the personal data but it is required for you to make or defend legal claims.
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How can you exercise your rights?
‍

You can contact us at info@turnpikegroup.com.
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Right to complain with a supervisory authority:
If you consider Turnpike to process your personal data in an incorrect way you can contact us. You also have the right to turn in a complaint to a supervisory authority.
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Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example, the purpose of why we use your personal data, the identity of the Controller, or your rights.

Business Relations
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Why do we use your personal data?
We will use your personal data to evaluate potential business partners and manage existing business relations including communication, procurement, contract signing, and financial transactions. We will process your personal data to achieve the purpose of the contract.

We will also use personal data to provide business partners with access to Turnpike´s systems.

We will use personal data to manage legal requirements for financial trading information.

We will process your personal data in case of legal issues and disputes.

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What types of personal data do we process?
We will process the following categories of personal data: contact details such as name, e-mail address and telephone number, date of birth social security ID usernames, bank account, nationality, work-related information, such as company, department, and work role, photo, and images.
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Who has access to your personal data?
Your personal data that is forwarded to third parties is only used for the purposes mentioned above. We share your personal data with external advisors, IT service providers, and other external service providers.
‍
What is the legal ground to process your personal data?
The processing of your personal data for the following purposes are based on Turnpike’s legitimate interest: to manage business relations to provide business partners access to our systems to manage legal requirements for financial trading to manage legal issues and disputes. The processing of your personal data to achieve the purpose of the contract are necessary for the fulfillment of a contract. The processing of your personal data for financial trading information is based on legal obligations.
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How long do we save your data?
We will keep your data for follow-up and to evaluate procurement and business partners, for the length of the agreement and time to preclude legal issues. For legal disputes, we will keep the data during the ongoing dispute and for a period of time after the dispute when the information is still relevant.

We will keep the data for financial trading information for 5 years in accordance with legal requirements.


Media and Communication
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Why do we use your personal data?
When we create media content such as articles, interviews, videos, and pods for all our channels we will process your personal data if you appear in such content. We also use personal data to prepare, facilitate, follow up on interviews and media coverage. When we archive media material such as press clips, images and photos, campaigns, press releases, videos, and recordings to preserve the company's history your personal data will be processed if you appear in the material.

To manage different types of events, including meetings and press conferences, we will process personal data of the invited persons. Certain events may be recorded and transcribed.

We will use your personal data to send out financial reporting and other company information to recipients based on legitimate interest.

We will use your personal data to manage the use of press samples.

If you contact us for information requests we will process your personal data.

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What types of personal data do we process?
We will process the following categories of personal data: contact details such as name, e-mail address and telephone number, date of birth, user name, nationality, work-related information, such as company, country of employment and work role, photo and images, video and audio recording.
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What is the legal ground to process your personal data?
The processing of your personal data for the following purposes are based on Turnpike Group’s legitimate interest: managing content, including producing, administrating, archiving, and distributing media content, managing press conferences and meetings to analyze media coverage, including social media, managing press samples to manage requests to manage events. The processing of your personal data for a teleconference is based on your consent. If you have signed up to receive company information the processing of your personal data is based on your consent.
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How long do we keep your data?
We save your data if needed to fulfill the purpose for which it was collected to pursue our legitimate interests or until there are no longer any legal requirements or rights for us to keep the data.For the processing of personal data for purposes based on the consent, we will keep the data until you withdraw your consent.

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Your right to object to processing based on legitimate interest
You have the right to object to the processing of your personal data that is based on Turnpike's legitimate interest. Turnpike will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.
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Your right to withdraw your consent
You have the right to withdraw your consent from the processing of your personal data at any time. When you do so we might not be able to provide you with the service based on the consent.

IT & Security
‍
Why do we use your personal data?
We will process personal data to manage, register and resolve IT and information security incidents. We will also use personal data to handle incidents and accidents. We will also process your data to investigate a breach or non-compliance with regulations or Turnpike's policies and requirements.

We will use your personal data for camera monitoring in our facilities such as stores, offices, and warehouses for security reasons and follow-up on incidents and accidents.

In order to be compliant with payment card industry regulations, your personal data will be processed through visitor logs and audit reports for audit reasons.

We will also process your personal data related to follow-ups on incidents and accidents.

In the event of an investigation of non-compliance with our policies and whistleblowing related matters we process personal data.

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What type of data do we process?
We will process the following categories: contact information such as name, home address, e-mail address and telephone number, date of birth, work information such as company name and work role, employment information such as user ID number, IP number, video surveillance, footage, photo, other necessary information for investigations.
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Who has access to your personal data?
Data that is forwarded to third parties is only used to perform the services mentioned above. We will share your personal data with security companies, auditors, and legal advisors to handle security issues and administration. We will also share your personal data with video surveillance companies for video footage.
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What is the legal ground to process your personal data?
The processing of your personal data is based on Turnpike our legitimate interest for us to manage incidents and security breaches.
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How long do we save your data?
We will keep your data for the time we need to prevent and/or report potential fraud and other offenses. Video footage will be saved in compliance with local legislation but for a maximum of 30 days.

Specific information for turnpikegroup.com
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Cookies
A cookie is a small text file that is saved to, and during subsequent visits on turnpikegroup.com retrieved from your computer. Turnpike uses cookies to enhance and simplify your visit on turnpikegroup.com. We do not use cookies to store personal information or to disclose information to third parties. There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer for some time. Session cookies are stored temporarily in your computer's memory and disappear when you close your browser. We also use cookies to keep track of whether you have accepted the terms of download and which currency you might have selected. We use analytic tools for demographics and interest reporting, to better understand our visitors. The report might show age, gender, and interests. No personally identifiable information will be kept or shown, and we cannot connect the information to specific users.
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Third-Party Cookies
We use third-party cookies to collect statistics in aggregate form in analysis tools. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. Using your browser can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer. Please note that if you choose to disable cookies, you will not be able to take advantage of all features on the site.
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Links
Turnpikegroup.com may contain links to other websites beyond our control. We cannot be held liable for breaches of integrity or content on these websites - we simply provide the links to make it easier for people visiting our site to find more information within specific areas.
Copyright
The content on this site is copyrighted and belongs to TRNPK Sweden AB.

E-mail: info@turnpikegroup.com

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A SIXTH SENSE FOR STAFF.

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